At Simply Handmade we want you to be delighted with your purchase. If you are not pleased with your purchase or gift, Please request a return authorization within 14-days. By emailing our support team at support-at-simplyhm.com, we will be able to help you process that refund right away.
Upon receipt of your return; we will issue a credit to the card used for the original transaction, for the cost of the item including taxes. If the item was a gift or a purchase receipt is not available, credit will be a Simply Handmade gift card. Shipping fees are non-refundable.
If your item arrives damaged, we will work with you to replace it as quickly as possible. Email us at support-at-simplyhm.com or call 562-684-6399. Please reference the order number found at the left top of the order confirmation email.
If you have any questions about our return, exchange, or damage policies, please contact Customer Support by email at support-at-simplyhm.com or by calling 562-684-6399 between 8:00 am and 6:00 pm Pacific Time, Monday - Friday. (If no one is available, please leave a message with your name, order number, and your best contact phone number and we will call you back as soon possible).